Zeal Connect today launched Zeal CRM, an AI-first CRM built for travel. It completes a platform that carries a booking from first enquiry to final resolution flights, hotels, packages, corporate travel or groups and arrives days before Arabian Travel Market in Dubai, where Zeal CRM and Zeal Desk will be shown together for the first time.
Travel automated its shop front decades ago. The operational core never did. Agents still re-type itineraries between systems; teams still chase suppliers by hand, supervisors still read queues to decide who works what. That is where AI reshapes this industry, and where generic software cannot reach, because a system that thinks a trip is a deal with an amount field has no idea what a departure date means.
Zeal CRM’s AI structures an enquiry, versions the quote as a client changes their mind, and brings supplier pricing into the option an agent is building. Won deals become bookings that carry forward into Zeal Desk, where amendments, cancellations and escalations are worked against live booking data. One record, one intelligence, start to finish.
Zeal Desk and other products are in production across India, the UAE, Saudi Arabia, Europe and Southeast Asia at companies including EaseMyTrip, Go Global Travel, Tailor Beds, Akbar Travels, TripMax, Itrip, Peak Point and many more.
“For years, growth came with a cost attached more bookings meant more people. Zeal broke that link. We’re handling around 40% more volume this year on the same team, and customers are getting answers faster than before.”
— Rishabh Doshi, Managing Director, Classic Holidays
“Travel has always been an industry where the promise is made by software and kept by people working nights. The last decade of travel technology went into selling faster. The next belongs to companies that can keep what they sold at any volume, without adding a person for every thousand bookings.”
— Yogesh Chaudhari, Co-founder & Chief Executive Officer, Zeal Connect
Zeal Connect will demonstrate both products at Arabian Travel Market 2026, 14–17 September, Dubai World Trade Centre, stand TT2008. Co-founders Yogesh Chaudhari (CEO), Anurag Mittal (President) and Pranav Kale (CTO) will be at the stand all four days.
Zeal CRM is available now. Demonstrations: zealconnect.com
