Wizz Air, has today unveiled one of the most significant upgrades ever made to its mobile app, introducing a completely redesigned My Journey experience that gives customers clearer guidance, smarter travel information and easier access to the services they need throughout their trip.
The transformation is a major milestone in the airline’s Customer First Compass initiative, Wizz Air’s long-term commitment to improving every stage of the customer journey. Designed with customers at the centre of every decision, the new experience brings together real-time flight information, personalised travel guidance and simplified service management in one seamless interface.
The new My Journey replaces the app’s legacy timeline with a modern, streamlined journey experience that is easier to navigate and provides the right information at the right moment before departure.
“At Wizz Air, our Customer First Compass is more than a strategy – it is the principle that guides how we build our products and services,” said Silvia Mosquera, Commercial Officer at Wizz Air. “This transformation of the Wizz Air app is a major step forward in delivering a smoother, more intuitive and less stressful travel experience. Every feature has been designed with one question in mind: how can we make our customers’ journey easier? We are proud of what our teams have achieved, and even more excited about what it means for the millions of people who travel with Wizz Air.”
Smarter travel guidance with Next Steps
One of the standout new features is the Next Steps section, a swipeable seven-step carousel that provides contextual travel guidance as departure approaches.
Customers will receive timely reminders and travel prompts, including when to pack, check in, head to the airport, drop baggage, go through security, proceed to the gate and prepare for boarding. The guidance automatically updates based on the scheduled departure time, ensuring information remains relevant even in the event of delays.
Clearer baggage information and easier management
The update also introduces a new dedicated Baggage Allowance page, giving customers a more visual and interactive way to understand exactly what baggage they can bring.
Customers can easily compare carry-on and checked baggage options, view size and weight information, see clear baggage illustrations and access helpful travel guidance. A new Manage Baggage function also provides faster access to baggage management, making it easier to add or modify baggage purchases.
Real-time airport information
The My Journey experience integrates Wizz Air’s live gate and boarding information, giving customers better visibility during the most important moments before departure.
When available, the app displays gate numbers, gate closing times and dynamic boarding alerts such as Boarding Now and Final Call, helping customers reach the gate on time and reducing uncertainty at the airport.
A redesigned homepage and simpler service access
The upgrade also includes a refreshed homepage flight card that gives customers a clearer overview of their upcoming trip, including trip duration, booking reference and enhanced flight status visibility for on-time, changed, delayed or cancelled flights.
Access to seats, baggage and additional services has also been simplified through dedicated service touchpoints, creating a cleaner and more intuitive post-booking experience.
The new foundations will allow Wizz Air to continue improving the customer experience through more personalised and relevant service recommendations throughout the journey.
The release represents years of development and collaboration across multiple teams and reflects Wizz Air’s continued investment in digital innovation that makes travel simpler, clearer and more customer-friendly.
As part of the Customer First Compass initiative, the airline continues to focus on delivering meaningful improvements that give customers greater confidence, transparency and control throughout every journey.
