Since opening its doors in September 2021, Pan Pacific London has established itself as an iconic force in hospitality, celebrating five remarkable years of setting the benchmark for London luxury.
Celebrating its fifth anniversary this September, the hotel reflects on five remarkable years of industry leading accolades, including securing the coveted Forbes Travel Guide Five-Star status for five consecutive years (achieved just three months post-opening) and Hotel of the Year – Group at The Catey Awards, and recently taking home the prestige Best Employer Award at The Cateys alongside a spot in the Best Places to Work in Hospitality.
Located just moments from Liverpool Street Station, this Forbes Five-Star landmark seamlessly blends refined British sophistication with rich Southeast Asian heritage. From its collection of 42 FDAT-designed suites to its world-class SENSORY Spa & Wellbeing Floor complete with an 18.5m skyline-view infinity pool and the UK’s only hotel TecnoBody® D-Wall system, every detail is crafted for extraordinary moments.
Defining modern indulgence, the hotel’s five-year journey has been anchored by prestigious brand partnerships, including an industry-first UK collaboration with Bonpoint Beauty for bespoke young wellness, an exclusive sensory identity by Jo Loves, and elevated celebratory toasts poured with Champagne Taittinger, while a vibrant food and beverage offering serves as a core pillar spanning innovative Singaporean-inspired dining at Straits Kitchen, delicate creations from the executive pastry team and botanical-led mixology at Ginger Lily Bar & Lounge.
At the heart of this success story is a dynamic, female-led executive team shaping the modern luxury landscape, we would love to share the 5 Women Behind 5 Years:
Anne Golden (General Manager): The leadership force behind the hotel’s cultural ethos, who took the property to Forbes 5-Star status within 90 days.
Kate Ruddick (Director of Sales): The strategic drive behind joining Virtuoso, turning visionary concepts into long-term commercial success.
Claire Gilbertson (Director of Revenue): The analytical expert balancing demand, occupancy, and guest experience behind the scenes.
Michelle Whittemore (Director of Marketing Communications): The storyteller who has shaped the hotel’s identity from a concrete shell into an iconic brand.
Jennifer Chu (Director of Finance): The powerhouse safeguarding operational growth, fiscal sustainability, and commercial resilience.
Interview opportunities with Anne Golden and the executive leadership team are available upon request, covering female leadership in luxury hospitality, people-first workplace culture, and driving award-winning commercial performance. We can also share a full document with a Q&A with all five leaders upon request, reflecting on the hotel’s first five years of success.
To further mark the milestone, the hotel is launching the limited-edition Five Years Together anniversary package, carefully curated around five sensory touchpoints. From restorative wellness experiences and exquisite dining to thoughtful keepsakes and local discoveries, each element has been carefully curated to celebrate the moments that make a stay truly memorable.
For more information, please see here: www.panpacific.com/en/hotels-and-resorts/pp-london/offers/five-years-together
